The holiday season is here, which means the shipping industry is about to get a big bump in traffic.
UPS alone expects to deliver 527 million packages just between Thanksgiving and Christmas this year, beating last year's record of 480 million. FedEx is expecting more than 280 million parcels during the same time period, and the U.S. Postal Service estimates it will handle more than 17 billion cards, letters and packages. "All three shipping carriers are extremely reliable," says Eric Nash, director of online marketing for Stamps.com.
But all three carriers also admit that there are times when things go awry.
With all those packages changing hands, you might be wondering if you should buy insurance for your parcel. "It really depends on the value of the package and the shipper's individual risk tolerance," says Ariel Shmorak, vice president of Shipsurance Insurance Services. He notes that when it comes to electronics and high-dollar items, consumers should consider coverage.
Before you purchase shipping insurance, here are six things you should know.
Some packages are automatically covered
If the contents of your package are worth $100 or less, you already may be covered.
Each domestic UPS parcel is covered automatically up to a value of $100 against loss or damage. FedEx does the same. The U.S. Postal Service, however, only provides an automatic $100 of coverage on Express Mail.
All three carriers offer declared value coverage, not insurance. "A declared value on a package or good represents a carrier's maximum liability for that package or good in the event of loss or damage," says Philip Strohl, vice president of business development for uShip.
That means you have to declare the value of your package if it is more than $100. If you do not, the carrier's maximum liability is $100, even if the parcel is worth $1,000, notes Shmorak.
If you want extra protection for your shipment, you will have to pay for it. In other words, if you declare that your package is worth $100.01, and want that extra 1 cent of protection, you have to declare it and purchase the extra coverage. Check out the shipping-cost breakdown for the three major carriers.
There are shipping insurance caveats
Make sure to read all of the fine print before you ship your parcel. "Consumers need to make sure they know what is not covered," says Shmorak.
For example, UPS will not cover coins, cash or precious stones -- just to name a few items. Both FedEx and USPS have similar exclusions.
Carriers do not necessarily cover everywhere you want to ship, either. If you are shipping internationally, find out which of those destinations are not covered, advises Shmorak.
In addition, some items might be limited to a certain declared value. FedEx, for instance, limits the declared value of items such as artwork, plasma-screen TVs and antiques to $1,000.
Packing requirements can be another sticky area. Carriers will not cover a package that is not packed properly. "Don't stick a vase in a plastic bag and ship it," cautions Shmorak. Packing requirements can be found in the fine print and at carrier locations.
Filing a claim is required
If your package is damaged, lost or stolen, you have to file a claim. "They aren't just going to send a check," says Shmorak. It's a very rare circumstance that major carriers will realize an error and contact you to correct it, he notes.
Start your claim as soon as possible. All three carriers have a cutoff for filing. The USPS recommends filing for domestic claims within six months of the mailing date.
FedEx requires you to file a claim within 60 days from the date you purchased shipping services for damaged parcels and within nine months if the package is not delivered.
UPS requires that you file within nine months for damaged or undelivered parcels. A package must be undelivered for 24 hours after the expected delivery date in order for it to be considered lost.
You will need documentation
Make sure you have supporting documentation for any claim you file, Shmorak says. "You'll need to tell them what you've shipped, prove the value and go through their process."
Strohl adds: "Generally speaking, it's also wise to keep diligent documentation of goods at both the origin and destination, as well as a series of photos of the item to make sure it arrives in the same condition."
For example, in order to file at USPS, you will need a completed claim form, evidence of insurance, evidence of value, and proof of damage or loss of contents.
Some instances require a repair estimate as well. If something can be repaired, the carrier won't give you the full amount of the item, says Shmorak. He says, for example, if a computer's video card is broken during shipping, the carrier probably will give you cash for the video card but not for the entire computer.
Expect to wait
The entire process could take a while. "Some carriers are a bit slower than others. You're talking about big companies -- FedEx, UPS and the U.S. Postal Service," says Shmorak. Each time you call, you are speaking with a new person, which can be cumbersome.
The process for a UPS lost-package claim, for example, starts when the package is reported missing. UPS then searches for the package, which it says usually takes seven to 10 business days. If UPS cannot find the package, a letter is sent authorizing the claim. At that point, you can finally send in your documentation.