In a book about emotions at work, why an entire chapter on anxiety?
The economy is changing faster than we can adapt to it, as is the world. We’re in a constant state of anxiety. It’s free-floating and ambiguous, unlike other emotions. We need to unplug. Take a walk. Take a breather.
Shouldn’t employers be aware of staff anxiety?
Absolutely. I think they are, but with all of the cuts in organizations today, they no longer have the resources to deal with it. HR departments are essentially outplacement services now.
Tears at work aren’t a big deal, you say – they’re ‘just something people do.’ How so?
With women comprising over half the workforce, we’re in a position to say, Let’s figure out what the tears are about. They’re not unprofessional. Some people are just criers, as I am — as is John Boehner.
They’re not always viewed that way by management, though.
No. Years ago women were told, ‘Man up. Do not let them see you cry.’ Men were the dominant force at work then; there were protocols. If we can let people bring their authentic selves to work today, we’re better off.
If anger is so toxic, why do we see it so often?
It lets off steam but doesn’t command respect. It’s not an effective management tool. It’s very demotivating. And tone is important. We need to understand where the anger’s coming from instead of denying its existence.