Whether they like pizza, hamburgers, chicken or sandwiches, Americans want more than just cheap meals when they eat out at fast food restaurants. The quality and freshness of the food, as well as the quality of the service, have become top priorities when choosing a spot to grab a quick bite, as shown by Consumer Reports’ most recent ranking of our nation’s fast food restaurants.
Consumer Reports surveyed more than 32,000 readers who ate more than 96,000 meals at 65 chains. The magazine found that the less ubiquitous fast food restaurants and the regional ones were the most popular with diners.
Those who were surveyed had to look at five criteria to rank each chain: food quality and freshness, value, politeness, speed of service, and cleanliness of the dining area. Based on these criteria, they then had to come up with a grade out of 100.
The top loser: Sbarro, which specializes in New York-style pizza. The chain has been doing so badly it closed more than 150 locations in North America in February and filed for Chapter 11 bankruptcy a month later.
Other well-known names that made the list of the worst fast food restaurants include McDonald’s, Burger King, Pizza Hut and Taco Bell.
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