Get Ready for Your 'Daily Glitch'—The NYSE, WSJ and United Were Just the Beginning

Get Ready for Your 'Daily Glitch'—The NYSE, WSJ and United Were Just the Beginning

REUTERS/Kacper Pempel/Files
By Yuval Rosenberg

“Glitch” is clearly the word of the moment, after a series of pesky little technical problems forced United Airlines to ground flights, halted New York Stock Exchange trading and took down The Wall Street Journal website homepage all on the same day. If that wasn’t enough technical trouble, Seattle’s 911 system went down briefly. And a couple of NASA spacecraft also suffered “glitches” in recent days.

We deal routinely with glitches these days — a Wi-Fi connection goes down, an app freezes, a plug-in (usually Shockwave) stops responding, an email doesn’t load properly — which may help explain why, aside from lots of grumbling from delayed airline passengers, the reaction to Wednesday’s glitches was rather muted. The NYSE problems were reportedly caused by a “configuration issue” after a software update and United blamed its problem on “degraded network connectivity.” We see those issues every day, just not on as large a scale.

But that’s the problem.

At the risk of sounding like a high school term paper, let us note that the Merriam-Webster definition of glitch is “an unexpected and usually minor problem; especially: a minor problem with a machine or device (such as a computer).” The full definition describes it as a minor problem that causes a temporary setback.

Sure, Wednesday’s setbacks were all temporary. The Wall Street Journal site came back up quickly. Seattle’s 911 service was restored. Action on the NYSE itself was stopped for nearly four hours, but even then traders were still able to buy and sell NYSE-listed stocks on other exchanges. United grounded about 3,500 flights, which meant some people missed a wedding or a crucial business meeting. That will take time to sort out, but it will get sorted out.

In aggregate, though, the problems add up — and the word “glitch” only minimizes what can be much bigger, more serious issues..

Stock exchanges have suffered from a series of stoppage-causing glitches in recent years, pointing to the value of having trading spread across numerous exchanges. United’s tech breakdown “marked the latest in a series of airline delays and cancellations in the last few years that experts blame on massive, interconnected computer systems that lack sufficient staff and financial backing,” the Los Angeles Times reports. Just ask any of the roughly 400,000 United passengers whose travel plans were messed up if this was a little glitch. Or maybe check with the engineers who had to troubleshoot and rebuild the HealthCare.gov site after its glitch-laden launch.

It may be some relief that these latest outages weren’t the result of external attacks, but as sociologist Zeynep Tufecki, an assistant professor at the School of Information at the University of North Carolina, writes at The Message, “The big problem we face isn’t coordinated cyber-terrorism, it’s that software sucks. Software sucks for many reasons, all of which go deep, are entangled, and expensive to fix.”

These foul-ups are now mundane, and to some extent they may be inevitable as we rely more and more on complicated computer systems in every aspect of our lives. That’s the real issue, and it’s a lot bigger than a glitch.

How the Stock Market’s Wild Swings Have Helped Homebuyers

New Homes
REUTERS/Gary Cameron
By Millie Dent

The rollercoaster week on Wall Street could pay off nicely for some homebuyers. 

The sharp selloff in global markets, caused by the economic uncertainty in China, caused investors running for safety to buy up U.S. government bonds, driving interest rates down. That sent the rate on benchmark 30-year fixed-rate mortgages down to its lowest level since May.

Related: The Financial Mistake That Can Cost Homeowners 

Mortgage giant Freddie Mac said Thursday that the average for 30-year fixed-rate loans fell to 3.84 percent, with an average 0.6 points, over the week ending August 27. That’s down from 3.93 percent last week and 4.10 percent a year ago. For 15-year fixed-rate loans, the average was 3.06 percent, down from 3.15 percent last week and 3.25 percent a year ago.                                                 

The average on 30-year fixed-rate mortgages has now been below 4 percent for five straight weeks. Just how long they stay there will be determined in part by when the Federal Reserve decides to raise interest rates for the first time since 2006. Many economists had expected the Fed to raise rates next month — but that was before the stock market’s latest shakeup.

"There are indications, though, that the unsettled state of global markets will make the Fed think twice before taking any action on short-term interest rates in September,” Sean Becketti, Freddie Mac’s chief economist, said in a statement. “If that's the case, the 30-year mortgage rate may remain subdued in the short-to-medium term, providing support for continued strength in the housing sector."

Related: Rate-Hike Havoc: Can the Fed Ignore This Market Rout? 

Greg McBride, chief financial analyst with Bankrate.com, said mortgage rates may trend a bit higher from here as financial markets settle down, but he added that the Fed’s hike, whenever it comes, isn’t going to dramatically affect mortgage rates that are still historically low.

“That the initial move by the Fed is to a large extent already reflected in mortgage rates,” McBride said. “You might see a little bit of a further bump, but not much. Mortgage rates are not going to skyrocket. That’s the main point. Increases that we see in mortgage rates in the coming months are likely to be very limited."

Top Reads From The Fiscal Times

A Red-Hot Tesla Burns Rubber on Consumer Reports

Martino Castelli/Wikimedia
By Millie Dent

The Tesla Model S P85D sedan just broke the Consumer Reports rating system.

By definition, a car can’t exceed a score of 100 on the road test. But after the P85D racked up a score of 103, Consumer Reports was forced to create a new benchmark for the system and overhaul the ratings process according to a news release. The new system caused the car to slip to a score of 100.

A few characteristics of the car that allowed it to perform better in the test than any other car ever before include its rapid acceleration ability (0 to 60 mph in 3.5 seconds), its remarkable energy-efficiency (the car gets the equivalent of 87 miles per gallon) and its better breaking and handling system than the former top-scoring standard Model S. Two years ago, the base model version of the Model S received a 99 out of 100, which at the time was the highest rating ever for a vehicle.

Related: Why Americans Are Keeping Their Cars Longer Than Ever

The report is careful to note that even with a perfect score, the Tesla isn’t a perfect car. Besides a price tag of $127,820, beyond the means of the average person and the most expensive car Consumer Reports has ever reviewed, the car is louder than the base Model S and isn’t as plush as other luxury vehicles.

In addition, a long drive might be problematic if there aren’t any nearby charging stations along the route due to the vehicle’s 200-plus mile range. The rating also doesn’t account for the Tesla’s reliability, but the Model S comes with average reliability, according to owner-survey responses.

Imperfections aside, the car received an enviable final assessment. “It’s a remarkable car that paves a new, unorthodox course, and it’s a powerful statement of American startup ingenuity,” the report reads. 

North Dakota Police Can Now Legally Use Taser Drones

REUTERS/Chris Francescani
By Rob Garver

It’s a classic case of unintended consequences. A Republican lawmaker in North Dakota put forth legislation meant to prevent law enforcement officials from using unmanned aerial vehicles to conduct surveillance on private property without a warrant. It was transformed by fellow lawmakers into a bill allowing the police to mount Tasers, pepper spray, sound cannons and other “less-than-lethal” weapons on flying drones.

The legislation, House Bill 1328, was passed and signed into law earlier this year, but got little attention until this week, when a Daily Beast report pointed out the implications of the legislation: Law enforcement officers many miles away from suspects could have the authority to stun or otherwise incapacitate them.

Related: Ben Carson’s Idea for Controlling the Border – Military Drone Attacks

To be clear, the fact that something like this is technically legal doesn’t mean that state and local police departments will necessarily embrace the practice of remotely subduing suspects. Police officers are generally subject to local and departmental rules that can substantially limit what tactics are allowed.

The original version of the bill included language that would have barred law enforcement from mounting weapons of any kind on a drone: “A state agency may not authorize the use of, including granting a permit to use, an unmanned aircraft armed with any lethal or nonlethal weapons, including firearms, pepper spray, bean bag guns, mace, and sound-based weapons,” it said.

Supporters of the state’s police union introduced an amendment to the bill that would allow less-than-lethal weapons to be mounted on drones, according to the Daily Beast’s Justin Glawe. The amended bill was ultimately passed and signed into law.

Related: Europe Faces Up to Flight Safety Threat Posed by Drones

State Rep. Rick Becker this spring voiced his dismay at the changes to the bill in a public hearing, saying, “In my opinion there should be a nice, red line: Drones should not be weaponized. Period.”

Drones have, of course, been weaponized for years — the strikes just haven’t been in the U.S. If North Dakota is taking the lead, however, that might be about to change.

Top Reads from The Fiscal Times

Why Big Salary Raises May Be Gone for Good

Businesswoman pulling rope
iStockphoto
By Millie Dent

If you’re hoping for a big raise this year, prepare to be disappointed. Sure, you might be among the lucky people who get a healthy bump in salary, but a recent survey by professional services firm Towers Watson found that companies are planning pay raises of 3 percent on average for workers.

A new survey by human resources and management consultancy Aon Hewitt confirms that forecast: Even as the job market continues to improve, salaried employees can expect their base pay to increase 3 percent, or about a percentage point smaller than the raises employers were handing out 20 years ago.

Related: Full Employment Alone Won’t Solve Problem of Stagnating Wages

From 1996 through 2000, salaries went up by about 4.1 percent a year, according to Aon Hewitt data. From 2011 through 2015, annual raises have averaged about 2.8 percent. And even as we get further away from the recession, that downward shift appears to be permanent, as companies look to keep a lid on their fixed costs.

"The modest increases we've seen over the past 20 years are an indication that employers have changed their compensation strategies for good, and we shouldn't expect to see salary increases revert back to 4 percent or higher levels that were commonplace in the past," said Aon Hewitt’s Ken Abosch.

Related: Obama Moves Toward Executive Action on Overtime Pay

On the bright side, at least for some workers, employers are planning on doling out more money in the form of bonuses, cash awards and other so-called variable pay. Aon Hewitt’s survey found that workers will see their variable pay rise by 12.9 percent this year.

That shift favors higher-level white-collar workers, since companies have been cutting back on bonus and incentive pay for clerical or technical workers. In 2011, only 43 percent of companies gave bonuses or other cash incentives to those hourly workers eligible for overtime pay, down from 61 percent in 2009, according to data Aon Hewitt shared with The Washington Post. On the other hand, 93 percent of companies offer incentive programs to employees with a fixed salary.

As Abosch told the Post: “It’s the haves and the have nots.”

Top Reads From The Fiscal Times

Retirement? Bah! Let’s Spend it Now

iStockphoto
By Beth Braverman

Americans may be taking their #YOLO lifestyle a bit too far. You do only live once, after all, but most people also only get one shot at retirement.

More than a third of Americans say that they’re not saving for tomorrow because they are unwilling to sacrifice their quality of life today and would rather spend their money on things like dinners and vacations, according to a new study by Charles Schwab.

Maintaining their current lifestyle was the number one reason that people aren’t saving for retirement, followed by unexpected expenses (31 percent), covering monthly bills (31 percent), and paying off credit card debt (24 percent).

Even if they’re not prioritizing saving for retirement, they do want to work for a company that offers a retirement plan. Nine in 10 of those surveyed said that they would think twice about taking a job if the company did not offer a 401(k) plan, and 80 percent said they wouldn’t be confident in their ability to save for retirement without a 401(k) plan.

Related: Here are 7 Ways People Screw Up Their 401(k)s

Those who do have 401(k) plans said they don’t feel they’re getting enough guidance. Nearly half of those surveyed said that the materials explaining investment options are more confusing than those explaining health and medical benefits.

More than two-thirds of employees said that they want personalized investment counseling, but only 12 percent are currently getting professional advice. About half of those surveyed said that they would expect better performance if they used professional advice.

Nearly three-quarters of people said they’d rather have their 401(k) balance grow by 15 percent this year than lose 15 pounds. Maybe if they stopped eating dinners out, they could have both.

Top Reads from The Fiscal Times: