Get Ready for Your 'Daily Glitch'—The NYSE, WSJ and United Were Just the Beginning

Quick Hits

Get Ready for Your 'Daily Glitch'—The NYSE, WSJ and United Were Just the Beginning

REUTERS/Kacper Pempel/Files
By Yuval Rosenberg
July 9, 2015

“Glitch” is clearly the word of the moment, after a series of pesky little technical problems forced United Airlines to ground flights, halted New York Stock Exchange trading and took down The Wall Street Journal website homepage all on the same day. If that wasn’t enough technical trouble, Seattle’s 911 system went down briefly. And a couple of NASA spacecraft also suffered “glitches” in recent days.

We deal routinely with glitches these days — a Wi-Fi connection goes down, an app freezes, a plug-in (usually Shockwave) stops responding, an email doesn’t load properly — which may help explain why, aside from lots of grumbling from delayed airline passengers, the reaction to Wednesday’s glitches was rather muted. The NYSE problems were reportedly caused by a “configuration issue” after a software update and United blamed its problem on “degraded network connectivity.” We see those issues every day, just not on as large a scale.

But that’s the problem.

At the risk of sounding like a high school term paper, let us note that the Merriam-Webster definition of glitch is “an unexpected and usually minor problem; especially: a minor problem with a machine or device (such as a computer).” The full definition describes it as a minor problem that causes a temporary setback.

Sure, Wednesday’s setbacks were all temporary. The Wall Street Journal site came back up quickly. Seattle’s 911 service was restored. Action on the NYSE itself was stopped for nearly four hours, but even then traders were still able to buy and sell NYSE-listed stocks on other exchanges. United grounded about 3,500 flights, which meant some people missed a wedding or a crucial business meeting. That will take time to sort out, but it will get sorted out.

In aggregate, though, the problems add up — and the word “glitch” only minimizes what can be much bigger, more serious issues..

Stock exchanges have suffered from a series of stoppage-causing glitches in recent years, pointing to the value of having trading spread across numerous exchanges. United’s tech breakdown “marked the latest in a series of airline delays and cancellations in the last few years that experts blame on massive, interconnected computer systems that lack sufficient staff and financial backing,” the Los Angeles Times reports. Just ask any of the roughly 400,000 United passengers whose travel plans were messed up if this was a little glitch. Or maybe check with the engineers who had to troubleshoot and rebuild the HealthCare.gov site after its glitch-laden launch.

It may be some relief that these latest outages weren’t the result of external attacks, but as sociologist Zeynep Tufecki, an assistant professor at the School of Information at the University of North Carolina, writes at The Message, “The big problem we face isn’t coordinated cyber-terrorism, it’s that software sucks. Software sucks for many reasons, all of which go deep, are entangled, and expensive to fix.”

These foul-ups are now mundane, and to some extent they may be inevitable as we rely more and more on complicated computer systems in every aspect of our lives. That’s the real issue, and it’s a lot bigger than a glitch.

How Snapchat Wants to Win the 2016 Election

By Millie Dent
June 26, 2015

Snapchat is getting a lot of attention for its presidential ambitions.

In an effort to both appeal to the youth vote and bolster its events coverage built on a growing volume of video posted by its users, the app recently posted a job opening for a Content Analyst in Politics & News.

The new hire will curate photos and videos for the app’s “Our Story” curated events coverage of the presidential race and other news events. That stories feature has already proven to be a massive success. On average, Snapchat’s Our Stories draws around 20 million people in a 24-hour window, director of partnerships at Snapchat, Ben Schwerin, told Re/code. The three-day story in April about Coachella, the music festival, generated 40 million unique visitors.

Political events might not be draws on that same scale, but Snapchat apparently believes its massive influence with younger Americans could attract millions millennials to engage in the political process at a time when voter turnout is at its lowest levels since World War II. In the 2012 mid-term election, the national turnout rate was 35.9 percent. Of that, only 13 percent were between the ages of 18 and 29.

Related: Can ‘Project Lightning’ Give Twitter a Fresh Jolt?

Boasting more than 100 million daily users, Snapchat is valued at $16 billion — giving it the reach and the financial clout to become a force in 2016 campaign coverage. About 60 percent of U.S. smartphone users aged between 13 and 24 have used the app, according to The Financial Times. The largest demographic of users is between the ages of 18 and 24 (45 percent), followed by those between 25 and 34 (26 percent).

To capitalize on that user base, Snapchat recently hired former CNN political reporter Peter Hamby to oversee its expanding news team. Snapchat wants to promote content from debates, rallies, appearances and other election events and allow users to follow along. But this isn’t purely an experiment in civic participation. Candidates can pay for political ads to appear on the social media app.

The social media app has an ace up its sleeve to incentivize candidates to purchase ads. The app already has age-gating technology and a form of geographic targeting. Originally put into place to make sure underage kids wouldn’t see alcohol ads, the age gate could be used to reach only voting-age users. The geographic targeting allows Our Stories to only be viewable by people in the same city or area, so politicians could target specific areas, especially ones in a tight race.

Snapchat, best known as the service that allows users to send disappearing photos, claims that ads inserted into “Our Stories” have an advantage over other social media advertisements because they leave more lasting impressions.

If campaigns buy into that and turn to Snapchat as a way to connect with a hard-to-reach demographic, the social media company could be the big winner in the 2016 election.

Coming Soon: Free Wi-Fi From Google’s Sidewalk Labs

Google’s latest startup wants to use technology to improve city life.

Judge narrows Google patent suit against Microsoft
Reuters
By Suelain Moy
June 25, 2015

Google is about to hit the streets with Sidewalk Labs, a Google startup that will focus on developing new technologies to improve urban life. Billing itself as an “urban innovation company,” Sidewalk Labs was founded to tackle urban problems such as housing, pollution, energy consumption, and transportation with the goal of making cities “more efficient, responsive, flexible and resilient.”

The first project? In New York City, LinkNYC will replace aging pay phones with slim, aluminum pillars that provide free high-speed Wi-Fi. The hubs also will allow people to charge their mobile devices and look up directions on touch screens. Qualcomm will be the wireless provider

Related: Why Google’s Internet Balloons May Be a $10 Billion Business

According to the Federal Communications Commission, 17 percent of the population, or 55 million people, in the United States don’t have access to high-speed broadband. Sidewalk Labs hopes that projects like LinkNYC can help bridge that gap.  

For the LinkNYC initiative, Google acquired and merged two companies -- Control Group and Titan -- into a new venture called Intersection, which aims to provide free, public Wi-Fi in cities around the world using such familiar urban infrastructure as bus stops and pay phones.

Related: Google Spends More Than Any Other Tech Giant to Influence Congress

Daniel L. Doctoroff, a former Bloomberg CEO and deputy mayor for New York City, has been tapped to head Sidewalk Labs. Doctoroff, who conceived the idea for Sidewalk Labs with a Google team headed by CEO Larry Page, told Wired, “The vision really is to make cities connected places where you can walk down any street and have access to free ultra high speed Wi-Fi. The possibilities from there are just endless.”   

Just don’t give us any automated, self-driving taxis, please.

Presidential Candidates Respond to SCOTUS Obamacare Ruling

REUTERS/The Fiscal Times
By Josh Stelzer
June 25, 2015

The Supreme Court’s 6-3 ruling Thursday may have kept the health care law and its insurance subsidies in place, but that doesn’t mean Republican efforts to “repeal and replace” the law are done. Major GOP presidential candidates took to Twitter following the Supreme Court’s announcement to blast the high court’s decision. Here are their responses and those from the Democratic candidates.

This Is America’s Biggest Financial Fear

iStockphoto
By Beth Braverman
June 25, 2015

More than 60 percent of Americans are losing sleep at night because of financial concerns, and the biggest concern is that they’re not saving enough for retirement, according to a new report from CreditCards.com.

The second-biggest worry is about the cost of education, with half of those between the ages of 18 and 29 saying that concern keeps them up at night.

The percentage of Americans worried about education costs has been growing for the past eight years and is the only category that has become a bigger problem since the Great Recession. “Unless something slows the rapid rise in college costs, this could soon be Americans’ biggest financial fear,” CreditCards.com senior analyst Matt Schultz said in a statement.

Related: 12 Smart Money Moves Millennials Should Make Right Now

That echoes a Gallup poll released in April, which found that 73 percent of parents with kids under age 18 ranked paying for college as a financial worry, more than were concerned about saving for retirement or covering medical expenses.

Nearly one in three Americans are losing sleep because of medical bills, 27 percent are worried about their mortgage or rent payment, and 21 percent fret over credit card debt.

Older Americans and those with higher incomes seem to have fewer financial anxieties than younger generations. Less than half of those age 65 or older are losing sleep over their finances, versus more than two thirds of adults 64 or younger. Of those making less than $75,000 per year, 69 percent had financial worries, compared to just 51 percent of those making more than $75,000.

Millennials Still Don’t Trust the Stock Market

Exclusive: NYSE in talks with SEC to settle data probe
Reuters
By Yuval Rosenberg
June 24, 2015

Goldman Sachs has released the latest in a long line of surveys about millennials and money. The findings won’t shock you if you’ve seen other such surveys: millennials get financial advice from their parents, they’re less concerned with privacy, they still want to own a home … someday.

But one familiar finding may be worth highlighting. Even as the stock market reaches record highs, millennials by and large remain wary of investing. Fewer than 20 percent of those surveyed by Goldman said that stocks are “the best way to save for the future.” Another 45 percent said they’re willing to dip a toe in the market or to put money into low-risk options. More than a third of those surveyed said they don’t know enough about stocks or felt that the market is too volatile or too stacked against small investors.

Part of that may because many millennials haven’t yet reached the life stage or the level of financial stability that would lead them to consider investing. But the lingering scars of the recession are evident in the results, too — and financial institutions clearly have a long way go to restore the public’s confidence in them. For example, Gallup just published a report called, “Why It’s Still Cool to Hate Banks.”

Related: The Rise of a New Economic Underclass—Millennial Men​

Goldman didn’t release the details about how many millennials it surveyed or when (and it hadn’t yet responded to an email asking for those details by the time of publication), but the results it got are broadly in line with those of earlier surveys. And they’re another reminder that not everyone is benefitting from the stock market’s record-setting rally. Millennials are still missing out.

Here is a chart produced by Goldman Sachs summarizing the results of their survey: