Get Ready for Your 'Daily Glitch'—The NYSE, WSJ and United Were Just the Beginning

Get Ready for Your 'Daily Glitch'—The NYSE, WSJ and United Were Just the Beginning

REUTERS/Kacper Pempel/Files
By Yuval Rosenberg

“Glitch” is clearly the word of the moment, after a series of pesky little technical problems forced United Airlines to ground flights, halted New York Stock Exchange trading and took down The Wall Street Journal website homepage all on the same day. If that wasn’t enough technical trouble, Seattle’s 911 system went down briefly. And a couple of NASA spacecraft also suffered “glitches” in recent days.

We deal routinely with glitches these days — a Wi-Fi connection goes down, an app freezes, a plug-in (usually Shockwave) stops responding, an email doesn’t load properly — which may help explain why, aside from lots of grumbling from delayed airline passengers, the reaction to Wednesday’s glitches was rather muted. The NYSE problems were reportedly caused by a “configuration issue” after a software update and United blamed its problem on “degraded network connectivity.” We see those issues every day, just not on as large a scale.

But that’s the problem.

At the risk of sounding like a high school term paper, let us note that the Merriam-Webster definition of glitch is “an unexpected and usually minor problem; especially: a minor problem with a machine or device (such as a computer).” The full definition describes it as a minor problem that causes a temporary setback.

Sure, Wednesday’s setbacks were all temporary. The Wall Street Journal site came back up quickly. Seattle’s 911 service was restored. Action on the NYSE itself was stopped for nearly four hours, but even then traders were still able to buy and sell NYSE-listed stocks on other exchanges. United grounded about 3,500 flights, which meant some people missed a wedding or a crucial business meeting. That will take time to sort out, but it will get sorted out.

In aggregate, though, the problems add up — and the word “glitch” only minimizes what can be much bigger, more serious issues..

Stock exchanges have suffered from a series of stoppage-causing glitches in recent years, pointing to the value of having trading spread across numerous exchanges. United’s tech breakdown “marked the latest in a series of airline delays and cancellations in the last few years that experts blame on massive, interconnected computer systems that lack sufficient staff and financial backing,” the Los Angeles Times reports. Just ask any of the roughly 400,000 United passengers whose travel plans were messed up if this was a little glitch. Or maybe check with the engineers who had to troubleshoot and rebuild the HealthCare.gov site after its glitch-laden launch.

It may be some relief that these latest outages weren’t the result of external attacks, but as sociologist Zeynep Tufecki, an assistant professor at the School of Information at the University of North Carolina, writes at The Message, “The big problem we face isn’t coordinated cyber-terrorism, it’s that software sucks. Software sucks for many reasons, all of which go deep, are entangled, and expensive to fix.”

These foul-ups are now mundane, and to some extent they may be inevitable as we rely more and more on complicated computer systems in every aspect of our lives. That’s the real issue, and it’s a lot bigger than a glitch.

More Americans Have Health Insurance (Whether They Want it or Not)

iStockphoto
By Brianna Ehley, The Fiscal Times

The latest Gallup survey shows the rate of American adults without health insurance dipped to an all-time-low of 11.9 percent in the first quarter of this year, down from 12.9 percent at the end of 2014 and 18 percent in mid-2013. That means nearly nine in 10 adults now say they have health coverage, which Gallup attributes primarily to provisions in the Affordable Care Act.

So far, the White House estimates that more than 16 million people have gained health coverage through Obamacare.

Related: Obamacare Goes to Court as Uninsured Rate Hits New Low

Gallup notes that the uninsured rate is likely to continue trending downward this year as more people sign up for coverage during the special enrollment period, which ends on April 30. The administration granted extra time to people who were unaware of the law’s individual mandate requiring everyone to have health coverage or be subject to a tax penalty.

The pollsters noted that there are, of course, other factors that have helped lower the percentage of uninsured people in the U.S., including the improving economy and a falling unemployment rate. Even so, they suggested that Obamacare played the largest role: “The uninsured rate is significantly lower than it was in early 2008, before the depths of the economic recession, suggesting that the recent decline is due to more than just an improving economy.”

Related: Poll Shows Why Obamacare Ruling Could Be Devastating

The poll of 43,575 adults over the first three months of the year suggests that the health care reform law is succeeding in its primary goal of expanding access to coverage, though questions remain about just how affordable that care is — and whether the law will be undone by a Supreme Court ruling, scheduled to be announced in June in the case of King v Burwell. The high court’s interpretation of language in one sentence of the Affordable Care Act will determine whether roughly 8 million people will lose health insurance subsidies. Read about the case here. 

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John Oliver Explains Why We Shouldn’t Hate the IRS

By Yuval Rosenberg

Everyone hates the IRS. Even the mothers of its agents hate the tax-collection agency. And that sentiment rises to new levels around this time of year.

On his HBO show last night, John Oliver said those feeling are only natural: “Is it any wonder that everyone hates the IRS?” he said. “Dealing with them is obligatory. It often functions badly. And it combines two of the things we hate most in life: someone taking our money and math.”

Still, Oliver went on to “attempt the impossible”: making viewers feel at least a smidgen of sympathy for the tax man — and explaining why our widespread hatred may be misguided. It’s Congress, after all, that writes the tax code. And it’s Congress that has made it harder for the agency to do its job by cutting the IRS budget from $13.4 billion in 2010 to $10.9 billion this year. As BusinessWeek just said in its latest cover story, "if you think paying your taxes is bad, try working at America's most unloved agency."

Related: IRS Says Budget Cuts Could Bilk Billions from Taxpayers

“I’m not saying the IRS is a likeable organization,” Oliver said. “But not everything that’s important is likeable. Think of our government as a body. The IRS is the anus. It’s nobody’s favorite part. But you need that thing working properly…”

It’s not that we should love the IRS, or even like them, Oliver said. But the agency deserves “a few minutes of at least grudging acknowledgment of the unpleasant, necessary function they serve.” And to provide that, Oliver brought on the singer who might be even more despised than IRS: Michael Bolton.

Watch the segment below (warning: it includes HBO-appropriate language):

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'Star Wars' Digital Downloads: Aren't You a Little Expensive for a 40-Year-Old Movie?

Lucasfilm
By Alexander Rader

The Star Wars movies are available today for digital purchase on services like iTunes, Google Play and Amazon Instant Video for the first time. For $89.99 you can own two and a half good movies, and then hours of other stuff George Lucas also made, now featuring nine additional hours of bonus features. 

That purchase price might be palatable to some fans, but seems a lot to charge as a promotional tool ahead of this December's new J.J. Abrams-directed installment in the franchise, now owned by The Walt Disney Company. Especially considering the franchise has already earned something on the order of $27 billion across its various outlets.

But most of that went directly to Lucasfilm, before Disney completed its purchase. Along with its Marvel revenues, Disney should see quite the revenue bump from the sci-fi/fantasy world this year, with The Avengers: Age of Ultron, the sequel to the third-highest grossing movie ever, opening next month, followed by Star Wars: Episode VII in November.

While there are probably some people out there who have no idea what it means to ask "who shot first?", those people are not likely to pay $90 to find out. And for those fans who do know, it seems the new digital versions still have the wrong answer.

Cavity Watch: 7-Eleven To Host 'Bring Your Own Cup' Slurpee Day

7-Eleven
By Andrew Lumby

If, for some reason, you’ve ever wanted to induce a diabetic coma, tomorrow might be the time to do it.

7-Eleven, the chain of convenience stores most favored by packs of high-school layabouts who aren’t yet old enough to hang out in bars, is holding a promotion called “Bring Your Own Cup Day” tomorrow, April 11.

What is it? Glad you asked. Bring Your Own Cup Day (or #BYOC if you’re on the Twitters) is a Bacchanalian feast of excess where customers bring a watertight vessel to their nearest 7-Eleven, smack $1.50 on the counter, and fill said vessel with the Slurpee of their choosing.

Related: 10 Best Fast Food Restaurants in America

There are limitations though, so hold your hedonistic horses. Whatever container you choose to use must be non-porous, so no baseball caps or fedoras. Also, whatever container you bring must be able to fit through a 10-inch diameter hole – so put that oil drum back in the basement. Even with the size limitations, you could still be getting a deal – USA Today posits that a cup that just makes the cut could hold a gallon of 7-Eleven’s finest sugar water.

According to 7-Eleven’s VP of marketing, Laura Gordon, the event is being presented as a “Summer Kickoff,” which seems a little optimistic considering the fact that it’s foggy, 48 degrees Fahrenheit, and drizzling right now in New York City. Still, who am I to judge? Maybe the gods will look favorably upon 7-Eleven’s offering, and bring a day of sunshine, Slurpees, and nothing but syrup:

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Six Reasons Not To Buy an Apple Watch Just Yet

A new iPad is seen follownig a presentation at Apple headquarters in Cupertino, California October 16, 2014.  REUTERS/Robert Galbraith
© Robert Galbraith / Reuters
By Andrew Lumby

The Apple Watch is Apple's first entry into an entirely new product category in about five years, and it’s come under much scrutiny during the process of its development and unveiling. Reviewers have finally got ahold of the device and have released a glut of early evaluations. The consensus: The Apple Watch is great — definitely better than most, if not all, of its predecessors — but with some caveats potential buyers should keep in mind. Most critics so far agree that the device seems superfluous, tricky to use, and a little silly at first — but then it quickly grows on you. Reviewers like The New York Times's Farhad Manjoo, The Wall Street Journal's Joanna Stern and The Verge's Nilay Patel have extended cautious thumbs up for the product, but still warn that it’s a flawed device that may not be right for buyers just yet. Here are six reasons why the reviewers are hesitant — and perhaps you should be, too:

1. The Cost
The Apple Watch costs a pretty penny: The cheapest model clocks in at $349, with prices for fancier models going all the way up to an ultra-exclusive $17,000. At those prices, you want a device that does a lot more than look cool. “You only get a charging cable, which is lame,” Patel wrote. “For $700, you should get a nice charging stand, like you get with the $249 Moto 360. Apple makes a stand, but it only comes with the $10,000-and-up Apple Watch Edition models. Crazy.”
Watch It: As was the case with the original iPhone, the high price might be part of the appeal for some show-offs. As Joanna Stern says in her review: "After over a week of living with Apple’s latest gadget on my wrist, I realized the company isn’t just selling some wrist-worn computer, it’s selling good looks and coolness, with some bonus computer features."

Related: Apple Watch Could Be Apple’s First Major Flop This Century

2. The Learning Curve
A surprisingly common complaint was the apparent lack of out-of-the-box workability, with many reviewers claiming that it took them several days of tweaking to get things going just right. Said Manjoo: "Indeed, to a degree unusual for a new Apple device, the Watch is not suited for tech novices." Bear in mind, too, that this is an experienced tech writer who has presumably seen way more than his fair share of badly implemented devices with limited documentation, so if he had to spend time tweaking things, you can bet that your average out-of-the-box, "it just works" Apple user is going to be utterly baffled. Give it a year or so, and they'll have ironed out all the kinks and streamlined things a bit.
Watch It: Tech writers may be more critical than the average buyer, and less wowed by Apple’s cool factor. Early adopters in particular may be willing to scale the learning curve while Apple makes improvements for next generations of the Watch.

3. Battery Life Should Be Better
The Watch is on your wrist — it's always there and is intended to consistently be in use — but reviewers have found that the Apple Watch’s charge ran low after a day of heavy use. Stern’s barely managed to last the course of a full day, and that was while leaning on its "power saving mode," which cut features and dimmed the backlight. “Do you want another tiny computer in your life that you have to worry about and charge every day?” Patel asked.
Watch It: Hey, how often do you charge your smatphone? Is it such a big deal to plug in the device at night while we all wait for battery life to improve across all our devices?

Related: 10 Biggest Tech Flops of the Century

4. It's Painfully Slow
Here’s how Patel at The Verge summed it up: "There’s no getting around it, no way to talk about all of its interface ideas and obvious potential and hints of genius without noting that sometimes it stutters loading notifications. Sometimes pulling location information and data from your iPhone over Bluetooth and Wi-Fi takes a long time. Sometimes apps take forever to load, and sometimes third-party apps never really load at all. Sometimes it’s just unresponsive for a few seconds while it thinks and then it comes back."
Watch It: Apple has already claimed that it will be releasing a series of updates to address these issues. Of course, future generations of the Watch will undoubtedly come with hardware improvements as Moore's Law threatens to overtake us all.

5. It's Not Yet Ubiquitous Enough to Be Needed
The marketing of the Apple Watch frames it as a time-saving panacea: Swipe it at an Apple Pay-enabled checkout counter and complete your purchase without having to whip out your wallet; tap it against a hotel room door to gain entry without fussing with a keycard; or hail an Uber with a quick wrist-call to Siri. The thing is, none of those things have been put in place yet, at least not on a universal scale, so for now the Watch mainly serves to tell the time, browse Twitter, check e-mails and remind you of appointments. There are plenty of other devices that can handle that in the interim.
Watch It: Much like the slow takeover of the smartphone, though, we'll probably see an increased adoption of the technology as developers scope out the market and adoption grows. Have you checked out the App Store lately?

Related: What the Apple Watch Will Do for Apple

6. The Backlash
It's the curse that befalls all early adopters in the wearables industry: No matter how cool or slick a product may be, it’s kinda hard to wear out in public without attracting stares. Early adopters of Google Glass faced similar issues, becoming the unfortunate targets of the derogatory pseudonym "Glassholes." When the day-one fanboys start sitting on public transit, talking into their wrists like a low-budget Dick Tracy, it's hard to imagine they won't come under some kind of ridicule. If you think you can handle a bit of mockery and attention, more power to you.
Watch It: First off, Apple has made a concerted effort to make the Watch as aesthetically pleasing as possible at all points along the price spectrum. Second, those stares and questions are part of the appeal for some buyers. And even if you aren’t looking for added attention, it might not be long before the Apple Watch just becomes part of our everyday scenery. How many people are still asking to look at your iPhone 6 Plus?

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